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Delivery
& Exchanges
We use Post Haste
Couriers for all delivery.
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Sale
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Postage
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$1.00 =>
$50.00
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$3.50
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$51.00 =>
$100.00
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$6.50
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$101.00 => $500.00
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$10.00
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Over $501.00
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$25.00
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For all orders please allow for up to 8 business days from the time
your order is received and payment has cleared, for your order to be
packed & delivered. To ensure speedy delivery and accuracy,
please check your shipping address before you submit your order. Orders
for products that are in stock will generally be processed within 2-5
business days after payment is received / cleared.
For undelivered items please allow a minimum of eight business days for
your order to arrive. In the unlikely event that your purchase is lost
in transit, please contact us at info@thedancersroom.co.nz
and we will investigate further with the courier company on your
behalf.
Exchanges Policy for all Products
For sanitary reasons
undergarments are not returnable. Please choose colour and
size carefully. If you have any queries about colours or
sizing before purchase, please contact us at
info@thedancersoom.co.nz Please note that
exchanges incur a standard $10.00 fee to cover re-delivery.
We believe in the quality of our merchandise.
Please return the unworn and unaltered item in the original condition
and with all tags attached (if any tags are missing, the merchandise
will not be accepted) within 7 days of its arrival. Shoes that show
signs of wear will not be exchanged. When we receive the item, we will
exchange the item if they are available.
Please note, if the goods are returned in a less than new condition,
including smelling of cigarette smoke/cooking odours and not within the
other terms mentioned above, we have the right to refuse the item and
send it back to you at your expense exchange.
All delivery/packaging & handling fees are non refundable and
we are not responsible for lost items.
Exchanges will be processed and you will be notified via your
email address within 5 business days after we receive the returned item.
We will also email you within 5 working days to notify you if the
selected exchange items are not in stock in the size / colour selected.
Please return the invoice that is included with your
shipment.
Thank you for your co-operation.
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